Shipping & Refund Policy

Thanks for shopping at The Handmade Box

Shipping

All our monthly boxes are dispatched at the end of the month they are purchased in. For example if you purchase the June Relaunch Box in May when it goes on sale,  it will be dispatched before the end of May.

The ‘Ready To Ship’ boxes are dispatched with 1 – 2 business days.

You have the option to select Express Shipping for an additional cost, this option will not change the time it takes us to dispatch the orders but rather the time for delivery by chosen courier or Australia Post.

If you are not entirely satisfied with your purchase, we’re here to help. We do not offer refunds for change of mind, but we will gladly exchange or refund any faulty or damaged items.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us orders@thehandmadebox.com.au.